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Frequently asked questions & answers

• Treatment: How does therapy work?

  Depending on the individual complaints or clinical picture, there are many different therapy options. Each therapy is based on a scientific approach and is adapted to the respective needs.

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• Treatment: What is the difference between a psychiatrist and a psychologist?

  Psychiatrists are doctors and are trained to recognize psychiatric disorders and treat them with medication, for example. Psychologists have also specialized in mental illnesses during their studies and training. They are not allowed to prescribe medication and instead concentrate on treatment using talk therapy.

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• Treatment: What is the difference between a psychologist and a therapist?

  Psychotherapists have completed several years of training with a specialist specialization. They specialize in various therapeutic areas, such as behavioral therapy, psychoanalysis or systemic family therapy. Like psychologists, they are not allowed to carry out drug treatment.

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• Treatment & Services: I need a report for an authority, an insurance company or a health insurance provider. How do I get this?

  First, it is important that you know exactly which report you need. For this, you will have precise information or even a number of the report on the notice or letter.

  Psychiatrists are responsible for the following reports:

  • Extension of sick leave due to a mental illness

  • Report (specialist medical opinion) in the event of a driving license being revoked

  • Spa or rehabilitation

  • Care allowance or incapacity to work

  • Gambling addiction (pathological gambling)

  • Transgender report

  • Adult representation

  Clinical psychologists are responsible for the following reports:

  • Bariatric report (stomach reduction)

  • ...

  All available documents must be brought with you to the appointment with the specialist in order to issue the correct report and to speed up the process.

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• Contact: I am not satisfied with the treatment I received from my specialist. Who can I contact?

  If you or a family member have witnessed or been affected by treatment that is questionable in terms of the following characteristics:

  • Ethical guidelines

  • Medical errors

  • Refusal of treatment

  • Dubious methods

  you can contact us. To do so, please write us an email to info@fragmichi.at Please include information with your request so that we can follow up on the clues when processing your request. Relevant information includes the date and place of treatment, the specialist and person concerned, the scope of the treatment, etc. We will carefully check the information and get in touch with the relevant specialist.

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• Contact: I am a subject matter expert or know someone who is interested in working with FragMichi. Who can I contact?

  We look forward to hearing from you via email at info@fragmichi.at and will get back to you by phone as soon as possible!

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• Treatment: Why are not all experts represented on FragMichi?

  Currently, not all experts in the field of psychiatry, psychology and psychotherapy are working with FragMichi or are not yet offering their appointments for booking online. We are working to ensure that as many experts as possible use our service so that more appointments can be booked online.

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• Contact: How do I contact the subject matter experts?

  The booking confirmation contains all the information you need to contact the experts by phone or email. You will normally be contacted or called back within one day.

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• Booking: How do I arrange multiple appointments with the same expert?

  One time slot in the calendar corresponds to one treatment. To book multiple appointments with a specialist, the booking process must be carried out several times in succession. After booking the first appointment, return to the home page and complete a second booking process with your specialist.

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• Cancellation: How many hours before the appointment can I cancel free of charge?

  A confirmed appointment is binding. If you are unable to keep an appointment, you can cancel it free of charge up to 48 hours before the appointment directly with your specialist. You will find the contact details in the booking confirmation. If you cancel the appointment later or do not show up, the costs will be invoiced and the invoice will be sent to you by email.

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• Booking: How can I change or reschedule an appointment?

  You can reschedule your appointment directly with your specialist. You will find the contact details in the booking confirmation.

  ATTENTION: We are a mediation platform and have no insight into the booked appointments. Therefore, we cannot process any appointment changes. Please do not send us any requests by email. Thank you for your understanding!

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• Cancellation: How do I cancel an appointment that has already been booked?

  Cancellations can be made up to 48 hours before the appointment directly with your specialist. You will find the contact details in the booking confirmation.

  ATTENTION: We are a brokerage platform and have no insight into the booked appointments. Therefore, we cannot process any appointment changes. Please do not send us any requests by email. Thank you for your understanding!

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• Booking: None of the dates listed suit me. How do I get an alternative date?

  Please send an email to info@fragmichi.at with further information about your issue: which dates/time periods are suitable, which department (psychiatry, psychology or psychotherapy) should deal with your issue. We will definitely find a solution.

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• Booking: Why can I only book appointments in Vienna?

  FragMichi is made up of a small team that wants to make the psychosocial area accessible without barriers. We have therefore specialized in the Vienna area in order to make online bookings accessible to as many people as possible. We are subsequently planning to expand to the whole of Austria.

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• Booking: How do I book an appointment with a specialist?

  First, open the booking form on the homepage. Then select the department (psychiatry, psychology or psychotherapy) and then a suitable date. After booking, an appointment confirmation will be sent by email and the appointment is considered confirmed. Please also check your email provider's JUNK folder if you have not received the email. The email also contains an option to enter the appointment directly into your own calendar by downloading the ical or opening the Google link. We will also remind you by email a few days before the appointment.

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• Why is #MentalHealth so important?

  When we don't feel well, all areas of our lives are affected: for example, we cannot identify mood swings and feelings and react inappropriately or even aggressively. This has a direct impact on our relationships with our loved ones. Our job and the quality of our work suffer from mental imbalance. Fears about the future and financial insecurities can increase until the spiral starts to spin faster and faster. That's why we want to set a positive example to break taboos and make #MentalHealth just as important as going to the dentist.

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• Why should I start therapy?

  Changed life situations, increased everyday stress, loneliness, worries and, last but not least, COVID-19 and the war in Ukraine - all these factors influence our behavior. If these circumstances affect our quality of life, then we need professional support!

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